On the one hand there is the pattern of leafy shadows on an old stucco wall. On the other there are the banal day-to-day encounters…like dust devils on a dry lakebed in Arizona, that is, transient little flurries that soon disappear.
Date: 2006-08-07 15:08:24
Subject: Waive My Late Fee or I’ll Find Another Bank
On the 1st of August I attempted to transfer a payment from my checking account to my credit card account. I see, however, this transfer did not go through, and now I have been charged a $35 late fee.
This morning I attempted another transfer, and apparently it worked.
Given that I have been a good customer of yours for many years now, I would appreciate it very much if you would waive that late fee. If you do not, then I'll start looking for another bank.
Date: 2006-09-07 09:08:24
Subject: RE: Waive My Late Fee - Case ID 11657472
Message: Dear John R. Palcewski,
Thank you for contacting Wachovia.
This message is in response to your recent communication, which was received on 08/07/2006 and assigned Case ID 11657472.
I have received your email message in regards to the failed transfer to your Wachovia Credit Card and I will be happy to assist you.
Our records do not indicate a failed transfer on 08/01/2006 to your Wachovia Credit Card account, however, as you are a valued customer, I am happy to submit a one time courtesy refund of $35.00 to your checking account ending in 6019. Please allow one to two business days for the funds to be directed into your account.
I value your business as a Wachovia customer and look forward to continuing to serve your financial needs. If you have additional questions or concerns, please contact us via e-mail or call 800-654-1276. Representatives are available to assist you 24 hours a day, seven days a week.