John Palcewski (forioscribe) wrote,
John Palcewski

Little Dust Devil

On the one hand there is the pattern of leafy shadows on an old stucco wall. On the other there are the banal day-to-day encounters…like dust devils on a dry lakebed in Arizona, that is, transient little flurries that soon disappear.

Date: 2006-08-07 15:08:24
Subject: Waive My Late Fee or I’ll Find Another Bank

On the 1st of August I attempted to transfer a payment from my checking account to my credit card account. I see, however, this transfer did not go through, and now I have been charged a $35 late fee.

This morning I attempted another transfer, and apparently it worked.

Given that I have been a good customer of yours for many years now, I would appreciate it very much if you would waive that late fee. If you do not, then I'll start looking for another bank.

Best regards,

John Palcewski

Date: 2006-09-07 09:08:24
Subject: RE: Waive My Late Fee - Case ID 11657472
Message: Dear John R. Palcewski,

Thank you for contacting Wachovia.

This message is in response to your recent communication, which was received on 08/07/2006 and assigned Case ID 11657472.

I have received your email message in regards to the failed transfer to your Wachovia Credit Card and I will be happy to assist you.

Our records do not indicate a failed transfer on 08/01/2006 to your Wachovia Credit Card account, however, as you are a valued customer, I am happy to submit a one time courtesy refund of $35.00 to your checking account ending in 6019. Please allow one to two business days for the funds to be directed into your account.

I value your business as a Wachovia customer and look forward to continuing to serve your financial needs. If you have additional questions or concerns, please contact us via e-mail or call 800-654-1276. Representatives are available to assist you 24 hours a day, seven days a week.


Aleshia K

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